Knowledge Base - Billetterie

Key Features
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Knowledge Base
Billetterie Platform
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Product documentation

Client Service Management

Organisational Setup
- Configure a Service
- Configure a department
- Configure a bussiness calender
- Configure a hoilday
- Configure a Service level agrrement(SLA)
- Configure branding
- Configure mime types
  - How to configure MIME Types
- Configure ticket escalation
  - How to Create Ticket Escalations
  - How to Escalate a Ticket
- User Management
  - Configure a User a Profile
  - Configure an Agent
- Configure ticket reponse template
  - Articles coming soon
- Configure custom forms
  - Articles coming soon
- Configure reports
  - How to Create a Standard Report
  - How to Create an Adhoc Report
- Configure sytem emails
  - How to Configure Emails
Ticket management
Navigating the system
- System access
  - How to Login to Billetterie

Release Notes

Version Apus (Billetterie 3.0)
Version Hydra (Billetterie 1.0)
Version Pavo (Billetterie 3.5)
Version Volans (Billetterie 2.5)

Law Firm Practice

Organisational Setup
- Articles coming soon
Matter Management
- Configure matter setting
  - Articles coming soon
Time and expense tracking
- Configure timelogs setting
  - Articles coming soon
Billing
- How to create an invoice.
- Configure invoice setting
  - Articles coming soon
Task Management
- How to add a task to a case.
- Configure task workflow
  - Articles coming soon
Document Management
Intellectual Property
- Configure IP setting
  - Articles coming soon
- Trade Marks
  - How to add a Trade Mark
- Patents
  - Articles coming soon
- Designs
  - Articles coming soon
Contact management
- Articles coming soon
Workflow Management

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