Billetterie Billetterie
  • Key Features
    • Service Automation
    • Self Service
    • Performance Management
    • Knowledge Management
    • Omnichannel
    • Integrations
  • Solutions
    • Law Firm Practice
    • IP Online
    • IT Service Management
    • Customer Service Management
    • LPM Connector
  • Knowledge Base
  • Billetterie Platform
  • Discover
    • Billetterie Road Map
    • Partnerships
    • Demo & Videos
    • Brochures
    • About Us
  • Get Started

  • Client Service Management

    • Organisational Setup

      • Configure a Service
        • How to create a service
        • How to Delete a Service
        • How to Update a Service
        • How to View a Service

      • Configure a department
        • How to create a department
        • How to Delete a Department
        • How to Update a Department
        • How to View a Department

      • Configure a bussiness calender
        • How to configure a Business Calendar
        • How to Delete a Business Calendar
        • How to Update a Business Calendar
        • How to View a Business Calendar

      • Configure a hoilday
        • How to Configure Holidays
        • How to Delete a Holiday
        • How to Update a Holiday
        • How to View a Holiday

      • Configure a Service level agrrement(SLA)
        • Delete an SLA
        • How to configure Service Level Agreements
        • Update an SLA
        • View an SLA

      • Configure branding
        • How to Brand the Organisation
        • How to Update the Organisation's Branding

      • Configure mime types
        • How to configure MIME Types

      • Configure ticket escalation
        • How to Create Ticket Escalations
        • How to Escalate a Ticket

      • User Management
        • How to Add Roles and Permissions
        • How to Block a User
        • How to Create an Agent
        • How to Update a User Role and Permissions
        • How to View User Roles and Permissions

      • Configure ticket reponse template
        • Articles coming soon

      • Configure custom forms
        • Articles coming soon

      • Configure reports
        • How to Create a Standard Report
        • How to Create an Adhoc Report

      • Configure sytem emails
        • How to Configure Emails

    • Ticket management
      • How to Assign a Ticket
      • How to Close a Ticket
      • How to create a service request
      • How to process a service request

    • Navigating the system

      • System access
        • How to Login to Billetterie

  • Release Notes

    • Version Apus (Billetterie 3.0)
    • Version Hydra (Billetterie 1.0)
    • Version Pavo (Billetterie 3.5)
    • Version Volans (Billetterie 2.5)

  • Law Firm Practice

    • Organisational Setup
      • Articles coming soon

    • Matter Management

      • Configure matter setting
        • Articles coming soon
      • How to create a matter
      • How to delete a matter
      • How to modify a matter
      • How to view a matter details

    • Time and expense tracking

      • Configure timelogs setting
        • Articles coming soon

    • Billing

      • Configure invoice setting
        • Articles coming soon

    • Task Management

      • Configure task workflow
        • Articles coming soon
      • How to add a task for a matter

    • Document Management
      • Generate a document from a template.
      • How to configure a document template
      • How to create a document directory

    • Intellectual Property

      • Configure IP setting
        • Articles coming soon

      • Trade Marks
        • How to add a Trade Mark
        • How to add a Trade Mark class
        • How to create a Trade Mark portfolio

    • Contact management
      • Articles coming soon

    • Workflow Management
      • Email Template

How to modify a matter

Created On12/02/2021
Last Updated On18/02/2021
byBilletterie
  • Main
  • Law Firm Practice
  • Matter Management
  • How to modify a matter
← All Topics

Procedure

Role required: Admin, Resolution agent

  1. Navigate to Matters and hover over the Matters tab.
  2. Select a Matter to edit.
  3. Edit the relevant information.
  4. Click Save
Previous How to delete a matter
Next How to view a matter details
  • Contact Us
Billetterie © 2022 / All Rights Reserved

We are using cookies to give you the best experience on our website.

You can find out more about which cookies we are using or switch them off in settings.

 

 

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.