How to Create an Agent
- On the Admin Panel, Click on Agents
- On the department form, fill in the following fields as appropriate:
| Field | Description |
| Service name | Unique name for the service |
| Description | Description of the service |
| Assign department | List of available departments |
| SLA | List of available SLA’s |
| is Billable? | A check box to indicate if the the service is billable |
| Billing amount | The amount of the service |
- Click on Save
