How to Create an Agent

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  • On the Admin Panel, Click on Agents
  • On the department form, fill in the following fields as appropriate:
Service name Unique name for the service
DescriptionDescription of the service
Assign department List of available departments
SLAList of available SLA’s
is Billable? A check box to indicate if the the service is billable
Billing amountThe amount of the service
  • Click on Save