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Version Volans (Billetterie 2.5)
Release date: 29 March 2019
Changes from previous Version
- Fully-fledged platform for service digitisation (available as PaaS and on-premise)
- Technology update
- MVC 5 (Design pattern)
- Entity framework
- Preparing the product for SaaS and On-Premise deployment
- Responsive layout (Bootstrap)
- Admin Panel completion
- New UI
- Live Chat V1
- Law Practice Solution (Version 1)
|User configurable branding that enables the organisation to customise the identity of the product to match the identity of their organisation using MVC5.
|User configurable organisational structure for the organisation using MVC5
|A list and association of services the organisation offers internally and to their clients using MVC5
|Grouping of similar Services that department offer using MVC5.
|The availability and operational hours of the organisation using MVC5.
|Setting up public and organisational holidays using MVC5.
|Allocate branches of an organisation using MVC5.
|Authenticating users from the Billetterie DB using MVC5
|Allows agents to sign in to Billetterie using their Windows credentials using MVC5
|Profiles, Roles & Permissions
|Defining which features users can access and privileges they have on them
|Determining which Agent is available to be assigned tickets.
|Page used for authenticating the Agent
|Page used to manage & customise Billetterie functionality. The navigation icon to this service is only displayed when the Agent’s profile has administrator access.
|Page used for ticket creation
|Page used for viewing the details of the ticket
|Page used for searching/ browsing for a ticket
|Page used for ticket resolution
|Page used to generate and export reports
|Page used to display the User Feed and upcoming events related to the Agent and their assigned tickets.
|Page used to view and manage the Agent’s profile
Service Request Processing
|Set up SLA time for ticket resolution, reminders, escalations, closing
|Defining who to escalate to if the SLA is not being met
|Reusable object that calculates TTO, TTR, and escalation dates for the system.
|Identifying the type of problem, the ticket is categories as.
|Creating standard responses for tickets.
|Configurable business process flow of the ticket lifecycle.
|Configuring the SLA state when a ticket is in a specific priority level.
Communication & Notifications
|Configurable SMTP settings to enable email communication for the system.
|Defining the file types that the system should allow to be attached in correspondences depending on the communication channel.
|Using the portal to create, view and respond to messages generated by the system, client/ agent.
|Enable/Disable mail notifications on ticket events per Organisation/ Department/ Individual.
|Sending mail immediately after an action/event has been completed or queuing the mail to be sent in batches
|API Management Platform
|SnapLogic with Cloudplex and Groundplex solutions for integrating to cloud applications and on-premise applications respectively. Also connects to other API management platforms e.g. Apigee, Microsoft Azure, 3Scale, CA Technologies’ Layer 7, Amazon Web Services (AWS), Kong, Axway, and more
|More than 500 intelligent pre-built connectors (snaps) for authentication (e.g. active directory), analytics, big data, ERP, DBMS, IoT, SaaS, Social Media
|API creation, API management, Full lifecycle API management
|Third-party integration based on asynchronous protocols for bulk file transfers