A compilation of frequently asked questions enables users to easily find solutions to known problems or other issues of interest without engaging with an agent.
Allow for more collaborative ways of working as users can share knowledge and communicate with others about a wide range of topics of interest. Over time users of the system gain valuable insight into specific areas of interest.
Provide fast, automated answers to most questions users can ask, questions in natural language and be guided to the relevant information within the system. Time is saved ensuring improved customer service and increased customer engagement.
Easily create consumable knowledge base articles for both your agents and customers. Once created, the KB articles will ensure delivery of more consistent customer support.
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