The new reality
is closer than you think.

Introducing

Billetterie

. Your friend from the future

Request a Demo

Introducing

Billetterie

. Your friend from the future

Billetterie is a cloud-based platform for automating service
processes and linking front-end services to back-end systems.
The platform integrates all your business processes and
workflows to deliver efficient services to your customers.

The new reality
is closer than you think.

Introducing

Billetterie

.Your friend from the future

Request A Demo

Key Features

Service Automation

Automate your service processes, assign service levels and monitor their resolution using ticket and case management tools.

Self Service

The self-service platform empowers users to manage various services such as knowledge base, configuration and search.

Knowledge Management

Find known solutions and frequently asked questions to solve own problems without involving customer service agents.

Performance Management

Using graphic and analytical display tools, track agent performance and analyse service management trends.

Integrations

Coexist with best-of-breed by integrating third-party applications using native, XML, REST APIs and other custom solutions.

Omnichannel

Interact with the system using various channels (web, mobile, telephone, chat, email and social media.

An Integrated Platform for Service Management

What Is Billetterie ?

Billetterie® is a digitisation platform for service processes.
It manages the lifecycle of SLA-driven performance in private
and public sector organisations, whilst promoting knowledge
sharing and performance management.

Why Use Billetterie®?

Billetterie® utilises a code free configuration
facility to flexibly digitise service processes into the
future of cloud computing and 4IR. Agents are able to
focus on core business whilst the technology ensures
compliance.

Where is Billetterie used?

Billetterie® is ideal for efficiency improvement of all service
processes across the enterprise. It utilises ticket management
techniques to measure and monitor service levels, send reminders
and to escalate issues.

Case Studies

Automation of the IP Admin System at the South African Companies & Intellectual Property Commission (CIPC)

Is Your Organisation’s service delivery in Trouble? Consider this blueprint to build a responsive business to business services system that elevates your customer value proposition. With this case study, you’ll …