Set up your enterprise for the future
This is the core feature of the Billetterie® platform. It allows the user to flexibly configure a service management environment that meets their business requirements. In its very essence, it allows the organisation to determine service delivery standards that will invoke complete automation. The organisation is able to optimize service processes to match service level commitments. The following functions inform the Service Automation feature.
The product has a configurable, user-friendly interface that allow the user to create, customize and manage the organisation’s branding, structure and service catalogue.
This facility allows to place service requests. A ticket will be automatically created to capture the details of the service request, attach a service level to it and to track its resolution.
Process Service Request
The service request work flow delivers the ticket to the resolution agent with information on the type of problem and the SLA related to that problem.
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