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How to Escalate a Ticket

Created On09/03/2020
Last Updated On12/08/2020
byBilletterie
  • Main
  • Client Service Management
  • Organisational Setup
  • Configure ticket escalation
  • How to Escalate a Ticket
← All Topics
  • Navigate to Tickets
  • Open the TTR settings on the unresolved tickets
  • Click on Escalate Ticket
  • From the drop down list , select the user the ticket should be escalated to
  • Send the escalation to the selected user
Previous How to Create Ticket Escalations
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