Performance Management

Create a culture of service excellence 

Billetterie®’s performance management system is based on a variety of reports that measure the efficiency of agents, business units (sub-departments and departments) as well as the entire organisation. There are different types of reports that can be attained and generated by Billetterie® namely, statistical reports, productivity reports, performance reports. All these can be through analysing all functional key features of Billetterie®. From data trends and communication channels constructive feedback on Business Reports, customer satisfaction and employee performance can be attained.

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With Billetterie Performance Is

Time Saved 70%
Service Delivery 100%
Ticket Management 100%

Standard Reports

Tickets returned against resolved/period/agent

Overall summary report/department/period/agent

Tickets returned against resolved/period/agent

Overall summary report/department/period/agent

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