The Omnichannel feature enables clients to follow up on the resolution of their service requests anywhere, anytime using channels of choice. Billetterie® converts emails into trackable tickets that can be managed in accordance with service level commitments. The telephony feature enables call centre agents to record calls, convert them to tickets, and to access contextual information such as recent conversations with the clients. The omnichannel feature supports numerous device options for communicating with the Billetterie® platform, providing an integrated experience for clients.
Channels
Web Client
Billetterie is accessible online to reach all your customers anywhere.
Desktop
The platform can be easily hosted On-premise
Mobile
Allow your customer to request services anywhere, from any mobile device.
Telephony
The Telephony feature enables call centre agents to record calls, convert them to tickets, and to access contextual information such as recent conversations with clients.
Convert all your emails into tickable tickets that can be managed in accordance with service level commitments.
You can enable the native Facebook integrations in Billetterie to turn social media messages or posts into tickets.
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