How to configure Service Level Agreements

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  • On the Admin panel, click on the SLA icon
  • Enter a unique name to identify the SLA in the name field
  • Provide a brief description for the SLA
  • Click on the Services field, and from the drop down list, select the service to be linked to the SLA
  • Define the SLA by clicking on Days to Accept or reject SLA field and enter the SLA values
  • Click on the SLA Responses table to set the priorities relevant to the SLA
  • Click on Save