This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Service Automation
Set up your enterprise for the future
This is the core feature of the Billetterie® platform. It allows the user to flexibly configure a service management environment that meets their business requirements. In its very essence, it allows the organisation to determine service delivery standards that will invoke complete automation. The organisation is able to optimize service processes to match service level commitments. The following functions inform the Service Automation feature.
Functions
Manage Organisation
The product has a configurable, user-friendly interface that allow the user to create, customize and manage the organisation’s branding, structure and service catalogue.
Request Service
This facility allows to place service requests. A ticket will be automatically created to capture the details of the service request, attach a service level to it and to track its resolution.
Process Service Request
The service request work flow delivers the ticket to the resolution agent with information on the type of problem and the SLA related to that problem.
Content Integration
The Billetterie platform provides a service called ‘Attach Content’ to enable images and documents to be integrated to the relevant service processes.
[WP-Coder id =”1″]