Performance Management
Create a culture of service excellence
Billetterie®’s performance management system is based on a variety of reports that measure the efficiency of agents, business units (sub-departments and departments) as well as the entire organisation. There are different types of reports that can be attained and generated by Billetterie® namely, statistical reports, productivity reports, performance reports. All these can be through analysing all functional key features of Billetterie®. From data trends and communication channels constructive feedback on Business Reports, customer satisfaction and employee performance can be attained.
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