Billetterie's Software Service Automation is a key feature that set us apart
Overview
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This is the core feature of the Billetterie® Software platform. It allows the user to flexibly configure a service management environment that meets their business requirements.
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In its very essence, it allows the organisation to determine service delivery standards that will invoke complete automation.
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The organisation is able to optimize service processes to match service level commitments.
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The following functions inform the Service Automation feature.
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billetterie softwareSERVICE AUTOMATION capabilities
Manage Organisation
The product has a configurable, user-friendly interface that allows the user to create, customize and manage the organisation’s branding, structure and service catalogue.
Request Service
This facility allows clients to place service requests. A ticket will be automatically created to capture the details of the service request, attach a service level to it and to track its resolution.
Process Service Request
The service request workflow efficiently delivers ticket to the resolution agent, providing detailed information about the type of problem and the associated SLA for resolving that problem.
Content Integration
The Billetterie platform offers a valuable service called ‘Attach Content,’ allowing users to seamlessly integrate images and documents into relevant service processes.