Why Choose Billetterie Service Manager to manage customer services?
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Connects clients and users through a simple portal, enabling collaboration for service requests, business enquiries, incidents management, and access to the secure intelligent AI knowledge base.
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Issues unique tickets that track each service request from creation to resolution, containing service level (SLA) details, service history, and performance statistics.
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Sends configurable reminders for tickets not serviced within the Time-to-Start (TTS) metric, ensuring timely responses.
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Monitors resolution progress against the Time-to-Resolve (TTR) metric and triggers escalations to prevent breaches of Total SLA Time (TST).
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Concludes tickets when users approve solutions or when the ticket auto-close when fully serviced, ensuring service requests are resolved within agreed timelines.
Why Work With Us
Seamless Collaboration
Billetterie Service Manager connects clients and users through a simple portal and facilitates collaboration in respect of requested services, business enquiries, incidents, through the services knowledge base.
Ticket Overview
The ticket contains the service request, service delivery parameters (SLA), and the history of resolution of referenced services against the ticket.
Client Engagement
Client collaboration and ticket resolution are simplified using a multi-channel, easy portable, 24/7 response process, creating a personal and unique customer experience.
Service Alignment
Billetterie smart tools assure that the service request and query processes are well documented and synchronized with the organisational knowledge base for effective responses to service requests and queries.
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Process Clarity
Ensure that users are acquainted with all the steps in the ticket resolution process, the transfer points, the risk, escalations, early warnings and associated benefits or consequences pertaining to business responses.
Seamless Connectivity
The integration capabilities of the Billetterie client services module consolidates processes resident on different technology platforms through its smart plug-ins and application program interfaces (APIs), it is easy, SMART and gives client business environments a competitive edge.
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