The Billetterie® Funeral Management Solution (FMS) serves as the core module in service automation to support funeral parlours in delivering compassionate, efficient, and professional client service. From funeral policy applications to the planning of memorial services, the platform serves as your central hub for managing all client interactions.
Seamless communication with families, ability to respond to service requests, and handle business enquiries via a dedicated client portal with a service-based catalog.
Access to a smart knowledge base supported by an AI chatbot.
Every request is logged through a ticketing system, ensuring proper tracking, referencing, and follow-up for peace of mind.
Serves as the core module for automating services, including AI-driven customer service management workflows to ensure timely client response.
Provides a dedicated client portal with a service-based catalog, allowing clients to submit requests, upload documents, and track progress.
Includes an SLA mechanism for reminders and escalations to ensure maximum customer satisfaction.
Offers a smart knowledge base supported by an AI chatbot for instant answers to routine queries.
Provides secure, optional system-to-system integrations with other relevant systems, streamlining processes like requesting and querying various certificates and records.
Enables seamless communication with families, facilitating responses to service requests and handling business inquiries across various channels.
Supports securely archiving records and offers clients a secure portal to upload documents.
Provides tools for comprehensive oversight and analysis of service operations.
Service panel that enables administrators to easily create and adjust the service organisation as necessary.
AI-driven customer service management workflows to ensure timely response to client requests.
SLA-mechanism for reminders and escalations, to ensure maximum customer satisfaction.
Workspace facilities for clients and administrators to communicate.
Optional chatbot to facilitate online query management.
Collaborative workshops to identify and document existing processes.
Expert guidance on optimizing workflows for efficiency.
Creation of detailed process maps for system implementation.
Comprehensive onboarding and user training sessions.
Continuous online and remote assistance.
Dedicated support team available around the clock for any queries or issues.
The Billetterie® platform offers secure, optional system-to-system integrations to streamline service management processes involving Home Affairs.
Capabilities include requesting and querying death certificates, handling escalations, managing official reporting, and securely archiving records.
Native integration with Home Affairs within the Funeral Management Solution (FMS) enables real-time querying of death certificate statuses, reducing manual processes, turnaround times, and administrative burdens.
Leveraging this integration ensures compliance, accuracy, and responsiveness when interacting with Home Affairs systems.
Track and manage all client requests, messages, and service updates in one place.
Offer your clients a secure portal to submit requests, upload documents, and track progress — enhancing transparency and trust.
Integrated chatbot and smart knowledge base provide instant answers to routine queries, reducing manual workload.
Instantly query death certificate statuses with secure, compliant system-to-system integration.