Billetterie's Software Knowledge Management A Key Feature That Set Us Apart
Overview
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The knowledge management module comprises four key functions that promote self-service: Frequently Asked Questions (FAQs), knowledge base articles, community forums and chatbot.
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Users can browse through or search FAQs and knowledge base articles or engage with the chat bot.
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They can ask questions in natural language and be guided on the features of the system, solutions to known problems, or other issues of user interest.
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billetterie software KNOWLEDGE MANAGEMENT functions
FAQs
A compilation of frequently asked questions enables users to easily find solutions to known problems or other issues of interest without engaging with an agent.
Community Forums
It enables collaboration for users to share knowledge and communicate on wide range of topics, gaining valuable insights over time in specific areas of interest.
Chatbot
Provide fast, automated answers to user questions in natural language, guiding them to relevant system information, saving time, improving customer service, and boosting engagement.
KB Articles
Easily create consumable knowledge base articles for both agents and customers. Once created, the KB articles will ensure delivery of more consistent customer support.